Job Description

The Call Center Scheduler is responsible for answering both inbound and outbound calls, serving patients by answering inquires, and asking questions and providing accurate information. ENTAA Care is a practice pod of Johns Hopkins Regional Physicians LLC. Location is Glen Burnie.

Shift: Monday-Friday, Day Shift, No Weekends

Education and Experience:

• High school diploma or GED
• Minimum of one (1) year of experience in a call center setting, preferably in health care.
• Experience with computerized EMR (electronic medical records) systems highly desirable.
• Experienced and comfortable with computer usage required.
• Applicant must be highly motivated and have the ability to work independently in a fast-paced office with strong interpersonal skills and a friendly and empathic manner.

Essential Duties Include:

• Book, coordinates and reschedules patient’s appointments accurately and timely according to current protocol.
• Emails front desk regarding add-ins for same day appointments.
• Answers telephone according to current protocol; including questions regarding appointments such as testing, etc.
• Complete assigned voicemails.
• Directs and transfer calls to the appropriate staff member/department relaying all pertinent information.
• Directs patient complaints and/or compliments to the appropriate department manager.
• Obtains patient information accurately and timely; interviews caller, verifies information, etc.
• Enters patient information per procedure.

Salary Range: Minimum 18.50/hour - Maximum 23.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.

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