Job Description

Overview:

JUICE is a fast-growing performance marketing agency that harnesses the creativity of innovators and problem solvers to deliver impactful, data-driven advertising solutions. We pride ourselves on providing high-value services at a flat fee and continuously expanding our offerings to drive client growth. As part of our expansion, we are seeking an Account Manager, Client Services to collaborate with the Director of Client Services in managing client success and ensuring seamless communication between clients and internal teams. This role will be the primary contact for client communication, overseeing the planning, development, and execution of tailored marketing strategies. The ideal candidate is highly organized, skilled in project management and digital marketing, and excels at managing multiple tasks with consistent follow-through. They will play a key role in enhancing client relationships and advancing JUICE’s commitment to exceptional client service and growth.

Responsibilities:

Digital Marketing

• Provide category expertise in digital marketing tactics such as paid advertising, email marketing and search engine optimization strategies.

• Collaborate with internal teams to execute digital marketing programming for clients such as paid advertising campaigns, and email marketing campaigns in support of Client goals.

Client Management

• Lead day-to-day communications with clients via email, on calls and/or via presentation.

• Manage Client expectations through consistent and clear communication

• Actively work to build relationships with and become a trusted partner for client counterparts

• Demonstrate an understanding of Client goals and KPIs.

• Remain knowledgeable about client industries through trend research and best practices.

• Confidently adhere to the scope of agreement with clients and identify new opportunities to deepen client engagement, where appropriate.

Project Management

• Guide internal teams to meet client goals while ensuring that brand strategy, objectives and timelines are met.

• Coordinate delivery of all program deliverables in accordance with timelines and client expectations.

• Showcase a high level of organization, time management and the ability to prioritize tasks.

• Manage program financials.

• Ensure all extended team members have a clear understanding of program status and needs.

• Lead internal and external status meetings.
  

Experience:

• 4+ years in Account Management at a marketing agency in a client services function.

• 4+ years of experience in managing digital programs such as website design & development, email marketing, search engine optimization and digital advertising (SEM, SEO, social, etc.).

• Proven ability to collaborate effectively with internal (cross-functional) and external stakeholders to meet deadlines and ensure success.

• Proven ability to manage and prioritize multiple projects in a deadline-driven environment.

• Ability to multitask, troubleshoot and adapt in a fast-paced work environment to meet deadlines.

• Exhibit polish and professionalism in verbal and written communication.

• Strategic and creative thinker with experience bringing proactive solutions and new ideas that align with overall program objectives.

• Comfortable with solving problems and determining action plans independently.

• Well-developed skills in managing programs from inception to completion.

• Proficiency in Microsoft and Google suites for presentation and/or document development.

• Experience with the following platforms: Google Analytics, Shopify, Klaviyo, Social Media (Meta, Google, etc.) Dropbox and Google Drive.

JUICE provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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