Job Description

WHO WE ARE

NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality coordinated care. By uniquely aligning the interests of health consumers providers and payors we help to make healthcare accessible and affordable to all populations across the ACA Marketplace Medicare and Medicaid.

NeueHealth delivers clinical care to health consumers through our owned clinics Centrum Health and Premier Medical as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven consumer-centric approach we are committed to transforming healthcare and creating a better care experience for all.

JOB SUMMARY

This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients the Front Desk Receptionist will manage tasks related to patient care management organization and communication with accuracy quality and promptness. The Front Desk Receptionist should demonstrate exceptional organizational abilities empathy and a commitment to patient care. As the first point of contact in the clinic this position will play a crucial role in problem-solving organization and time management to facilitate the smooth and productive flow of the clinic.

DUTIES & RESPONSIBILITIES

The Front Desk Receptionist job description is intended to point out major responsibilities within the role but it is not limited to these items.

• Check patients in and out.
• Use various computer applications (ie. Microsoft Office Suite)
• Update and file patient medical records.
• Insurance verification and obtain consent forms.
• Return patients phone calls daily and timely.
• Answer and route phone call accurately and greet patients.
• Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Additional duties and tasks as assigned.

EDUCATION AND PROFESSIONAL EXPERIENCE

( LICENSURES AND CERTIFICATIONS)

• High school or GED equivalent
• Minimum of 1-year experience as a receptionist
• Bilingual (English and another language preferred dependent on location)
• Excellent customer service skills
• Computer literacy

PROFESSIONAL COMPETENCIES

• Respect for patient confidentiality.
• Compassionate and approachable
• Responsible and trustworthy
• Exceptional organizational skills to ensure that exceptional patient care is provided.
• Excellent written and verbal communication skills

WORK ENVIRONMENT

The majority of work responsibilities are performed in a clinic setting and requires standing/lifting interacting with patients etc.

As an Equal Opportunity Employer we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth our consumers and the communities we serve. All qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.

Required Experience:

Junior IC

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