Job Description

Job Description

POSITION SUMMARY

The Multi-Site Manager is a working manager who is responsible for the supervision of a portfolio of properties, ensuring they are meeting budgets, properly staffed, maintaining curb appeal, meeting occupancy and collections goals, and coordinating cap-ex and preventative maintenance. The multi-site manager will report directly to the regional manager and is to assist them with their requests.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Lead, manage, and hold accountable a team of managers to generate enthusiasm, spirit, and loyalty amongst the team and maintain a good line of communication.

• Provide guidance in coordinating resident relations, resident organizations, and retention programs.

• Control operations in a cost-effective manner, doing comparisons regularly to ensure each property is controlling expenses and maximizing revenue effectively.

• Participate in weekly RentMax calls, ensuring each site is maximizing income.

• Countersign all leases, ensuring each applicant meets all qualifying criteria, hold team members accountable who are consistently approving applicants who do not meet criteria.

• Approve monthly commissions for their team

• Oversee that established receivable targets are reached and maintained.

• Assist with the preparation of the annual operating budget for each site

• Maintain a 5-year cap-ex and preventative maintenance log, ensuring appropriate projects are budgeted and executed annually.

• Provide detailed monthly financial letters to the regional manager, thoroughly reviewing each property financial and researching questionable items

• Ensure all sites are appropriately staffed and assist with coverage gaps

• Hire and facilitate on-site training of new property managers

• See that the property is managed in compliance with company policies and procedures.

• Ensure each property is hitting their resident satisfaction survey goals and address any variances, putting improvement plans in place when necessary.

• Maintain standards for safety, quality, and reducing risk.

• Handle resident escalations, striving to provide win/win solutions for all.

• Manage in compliance with all local, state, and federal laws and the rules and regulations of all funding authorities, management agreements, etc.

• Be attentive to all properties need for signage, brochures, curb appeal and all operation concerns. Develop effective marketing and leasing activities to achieve the highest occupancy level possible at each site.

• Observe given office hours and be available for after hour emergencies.

• Assist with receivables and payable, ensuring all payables are submitted and paid timely.

• Guarantee collection of rents and other money due to the property and take necessary action to ensure collection of such funds. Maintain accurate records of collections and collection efforts.

• Initiate evictions procedures when necessary.

• Investigate asset related complaints, disturbances and violations and engage in problem solving activities to come to equitable resolutions for all parties involved.

• Complete bi-annual property audits and assist with bi-annual unit inspections.

• Help to facilitate maintenance and construction projects according to our policies and procedures.

• Assist with pre-move inspections and turnover scheduling.

• Ensure workorders are completed timely, and turns are completed thoroughly and up to Lloyd Companies standards.

• Maintain good working relationships with vendors, balancing price versus quality

• Perform all other duties assigned and those that may be necessary to achieve company and departmental goals.

SUPERVISORY RESPONSIBILITIES

Directly supervise property managers, assistant managers, maintenance, and caretaker staff. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

JOB REQUIREMENTS

• Excellent organizational and follow-through skills.

• Must obtain their property manager’s license

• Exceptional leadership skills.

• Management experience.

• Eager to learn and take on additional responsibility.

• Reliable, highly organized, attention to detail, courteous, friendly, professional, and amiable.

• Accepting of change.

• Positively assert him/herself and handle conflict and objections in a calm, professional and effective manner.

• Extremely dependable and reliable.

• Loyal and hard working.

• Ability to understand financial statements and creating and maintaining budgets.

• Analytical capability and methodical approach to presenting and interpreting data.

• Ability to carry out multi-task projects.

• Ability to work well with diverse groups or individuals.

• Excellent oral and written communication skills.

• Active member of the community.

• Desire to network and get involved.

• High degree of flexibility and tolerance for change.

• Ability to train, develop and mentor personnel.

• Computer literate.

• Must maintain professional appearance and comply with prescribed dress code.

• Ability to cope in a fast-paced environment and ability to work under minimal supervision.

• Regular and consistent attendance.

• Must be able to engage in periodic domestic travel, as needed.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree preferred in related field; and/or 1-2 years of equivalent experience in Property Management.

COMPANY VALUES

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.

• Build Relationships for Life. At Work. At Home. In the Community.

• Solve It. Deliver results through innovation, creative thinking, and problem solving.

• Have Fun. Perform at Your Best. Celebrate Successes.

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