Job Description

:

Technical support

Houston , Texas

Direct Hire

May 7, 2025

*US CITIZENSHIP REQUIRED**THIS IS AN ON-SITE POSITION. REMOTE WORK IS NOT SUPPORTED* DESCRIPTION OF POSITION/DUTIES: All Points is seeking a dedicated Personal Computer Support Technician to join our team at NASA's Johnson Space Center in Houston, Texas. These services may include end user support of compute, mobile, print devices, and support of inventory management of IT equipment under the direction of the center NEST Center Operations Manager (COM). In this position, the candidate will also be responsible for the timely and accurate management of IT equipment that directly supports computer operations on the NASA End-user Services & Technologies (NEST) program. Examples of such equipment will include laptops, desktops, peripherals, and all other IT equipment that is orderable on the approved NASA catalog. The timeliness and accuracy referred to in this description is key to successful execution of this position and necessary for continued employment. This position will require the ability to unpack, pick up, and carry packages and materials up to 40lbs. *United States Citizenship Required**No Staffing Agencies Please* EDUCATION:

• High School Diploma

YEARS OF EXPERIENCE:

• 2 Years

SKILLS/CERTIFICATIONS:

• Properly updating all assigned tickets accurately and in a timely manner to meet contract requirements is a requirement for continuing employment
• Install and test personal computers, printers, and other peripherals
• Perform technical, operational, and training support to users of personal computers either by telephone, or on-site, for PC desktop hardware and software packages
• Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs
• Resolves computer system problems, including coordination between users and components of local area networks
• Configure operating systemsSoftware installation, and configurations
• Participates in the evaluation of system configuration and software
• Physically unpacking new equipment and packaging old equipment for removal, as needed
• Support the preparation and imaging of new computer hardware, as needed
• Ensuring all Service Delivery related Service Level Agreements are met to meet the requirements of the program
• Adherence to all NEST Service Delivery policies and procedures
• Experience providing IT support in a large organization
• ServiceNow and CostPoint experience is a plus
• Attention to detail is a must
• Self-motivated is a must
• Ability to work efficiently with accuracy and meet demanding timelines is a must for successfully executing the requirements for this position

SECURITY CLEARANCE:

• FULL UNITED STATES CITIZENSHIP REQUIRED
• Public Trust/NACI/Badging
• No Staffing Agencies Please

Positions with All Points are Full-time, Direct, and we offer a full benefit package. For more information, please visit our Career Portal. ALL POINTS IS AN EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER

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