Job Description

The Premium Concessions Manager is responsible for executing the club and premium concessions operation at the highest level of caliber, ensuring exceptional service, operational excellence, and consistent brand standards across all premium spaces assigned. This role involves close calibration with the Premium Management Team to support large-scale events and premium catering operations as directed by the Premium Department Director or equivalent leadership.

This position requires a hands-on, detail-driven leader with a strong client-focused mindset who thrives in a fastpaced, event-driven environment and maintains excellence during high-volume and high-profile events.

Job Responsibilities

• Execute and oversee daily premium concessions and club operations to ensure the highest standards of food quality, service, cleanliness, and guest experience.
• Partner closely with the Premium Management Team to plan, operationalize, and execute large-scale premium events and catering functions as determined by the Premium Department Director or equivalent.
• Partner with Human Resources and Operations leadership on staffing plans, succession planning, and leadership pipeline development.
• Build a strong culture of accountability, hospitality, safety, and teamwork across Premium Services operations.
• Provide direct operational reporting and updates to the Senior Premium Operations Manager.
• Lead, train, and support premium service staff, ensuring adherence to operational standards, service expectations, and safety protocols.
• Maintain strong attention to detail across all aspects of premium service, including setup, execution, breakdown, and post-event evaluations.
• Serve as an on-site point of contact for premium clients, fostering strong relationships and delivering proactive, solution-oriented guest experience.
• Ensure accurate execution of menus, layouts, timelines, and service plans for premium clubs and catering events.
• Utilize computer systems and tools for scheduling, menu design, inventory management, reporting, communication, and operational tracking.
• Support inventory control, product handling, and compliance with all food safety, sanitation, and regulatory requirements.
• Collaborate cross-functionally with culinary, operations, facilities, and event teams to ensure seamless execution.
• Assist with support trips to other properties as assigned to aid in operational success and consistency across venues.

Event & Schedule Requirements

• Must be able to work all events, including but not limited to: 
• Houston Texans Games, Rodeo Houston, Concerts, Conventions
• Special and additional events as assigned, including support trips to other properties. 
• Must be flexible and available to work nights, weekends, holidays, and extended schedules.
• During peak and high-demand periods, consecutive workdays may range from 30–35 days, depending on event 
  schedules and operational needs.

Physical Requirements

• Ability to lift, push, and pull up to 50 pounds.
• Ability to stand, walk, and work on feet for extended periods.
• Ability to work in a fast-paced, high-volume environment, including back-of-house and front-of-house.
• Comfortable working indoors and outdoors in a stadium and convention campus environment with varying weather conditions.

Qualifications

Required

• Minimum of 3–5 years of progressive experience in premium hospitality, concessions, catering, food & beverage operations, or large-scale event operations preferred. Experience in stadiums, arenas, convention centers, or high-volume event venues is strongly desired. 
• Demonstrated success operating in a fast-paced, high-functioning environment where precision, urgency, and adaptability are critical to execution. 
• Proven ability to manage premium service standards for high-profile clients, VIPs, and stakeholders, maintaining professionalism and service excellence under pressure. 
• Strong operational background with experience supporting large-scale events, premium clubs, and catering programs involving complex timelines and multiple service touchpoints. 
• Detail-oriented leader with the ability to anticipate challenges, identify gaps, and implement solutions proactively. 
• Exceptional client-focused mindset, with the ability to balance guest experience expectations with operational realities. 
• Strong communication skills, both verbal and written, with the ability to interface effectively with senior leadership, peers, frontline team members, and external partners. 
• Advanced computer proficiency, including experience with scheduling platforms, inventory management systems, reporting tools, and standard business applications (Microsoft Office, POS systems, and operational software). 
• Demonstrated ability to lead and motivate teams in a dynamic, event-driven environment while holding teams accountable to performance, safety, and service standards. 
• Ability to manage multiple priorities simultaneously while maintaining composure and attention to detail during peak operational periods. 
• Willingness and ability to travel for support assignments at other properties as operational needs dictate. 
• Capacity to thrive within a strong leadership group and contribute positively to a collaborative management culture with long-term growth and development potential.

Preferred

• Bachelor’s degree in Hospitality Management, Business, or a related field.
• Prior experience with NFL gamedays, large conventions, festivals, or citywide events.
• Experience within Aramark, Sports & Entertainment, or similarly scaled hospitality organizations.
• Familiarity with POS systems, labor management tools, and premium service technology platforms

Education

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