Job Description

Position Overview: To provide general office administration support, handle customer inquiries, provide sales support, track and compile statistical data and reports, use desktop publishing for internal distribution, coordinate and maintain sales office and manage computer network and troubleshoot basic technical problems, and completes special projects as needed. Essential Functions: • Assists Director of Sales and Sales Manager(s) with administrative tasks allowing them to proactively sell and maximize their sales/productivity which includes maintaining filing systems, computer operations, photocopying, faxing and administrative support for the Director of Sales and Sales Manager(s). • Be the “servicing” side of the Sales Department for the hotel. Provides VIP services such as in room welcome gifts and welcome activities for key groups and contacts. • Supports the Director of Sales, Sales Managers, and other department staff with a variety of administrative and support tasks. • Oversees and manages programs as directed. • Assists Director of Sales with tourism activities, packages, and online promotions. • Assists with all forms of reporting including month end and year end reports. • Assists with compiling Marketing Plans and Budget Reports. • Creates and updates forms as requested for various events/activities and for all hotel departments. Work schedule prescribed by the Director of Sales. Professionally represent the hotel and property when interacting with guests from the community and industry organizations. Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines. Attendance at all scheduled training sessions and meetings is required. Channel guest comments, or unsatisfactory reports, to the Director of Sales or Manager on Duty. Combined duties will be coordinating and assisting with the accounting department two days per week. Excellent organizational and time management skills and able to undertake a variety of office support task. Qualification Standards: The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities. Education: High School Diploma or GED required. Some college preferred Experience: Some prior sales experience preferred. Specific job knowledge, skills, and abilities: • Ability to use computer for daily work. Strong knowledge of spreadsheets, word processing, advertising, and photo software. • Possess working knowledge of catering software and hotel front desk PMS/POS systems. • Communicate effectively with staff and guests, verbally and in writing. This being done with a strong understanding of the English language. • Establish and maintain effective working relationships with employees and customers. • Possess strong interpersonal, sales and marketing experience and skill. Demonstrate organizational, planning and goal setting skills. • Knowledge of food and beverage menus, presentation of food and beverage items, food delivery, guest service and room setup helpful. • Follow written and verbal instructions. Act independently with minimal supervision. •

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