Job Description

Position Summary

The  Call Center and Customer Service Agent (CCCSA)  is a full time role supporting call center operations, scheduling, and customer service. This role is ideal for an organized, service-driven professional with experience in dispatching, scheduling, or customer interaction. The CCCSA plays a key role in supporting sales activities, managing customer communications, and maintaining efficient office operations.

Essential Duties and Responsibilities

• Manage incoming calls, emails, and web inquiries; respond promptly to customer requests and assist with schedule changes as needed.
• Serve as one of the primary point of contact for inbound customer calls.
• Greet and assist customers visiting the showroom when needed.
• Schedule sales estimation visits and maintain daily calendars for estimators.
• Prepare sales orders and print daily schedules for the sales team.
• Track leads and update sales records; follow up on open or unclosed opportunities.
• Assist with receiving deliveries, including inspection, storage, and discrepancy reporting.
• Organize and file customer and commercial documentation in the company systems.

  Qualifications

• 5+ years of experience in dispatch, scheduling, call center, or customer service roles.
• Strong communication skills, especially over the phone.
• Highly organized with strong time management and multitasking abilities.
• Professional, reliable, and able to work independently with a sense of ownership.
• Comfortable using smartphones, tablets, and basic business software (email, calendars, CRM systems).

  Nice to have

• Experience in home services, home improvement or building-related industries

  Physical Demands

• While performing the duties of this position, the employee is regularly required to communicate effectively, both in person and over the phone.
• The employee frequently uses hands and fingers to operate devices, tools, samples, or product materials.
• The employee is occasionally required to stand, walk, sit, bend, reach, and climb when assisting with showroom or receiving tasks.
• The role may involve limited exposure to outdoor conditions.

  Work Environment

• Work is primarily office-based with a flexible, schedule
• Remote work options may be available for certain administrative tasks, based on business needs
• Office environment typically has low-to-moderate noise levels

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