Job Description

TP-Link is currently seeking a Sales Operations Assistant for our Irvine, CA. location. This position is an onsite role.

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world’s top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people’s lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology. 

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle. 

What we’re looking for:

As a Sales Operations Assistant at TP-Link, you will assist the B2B sales team with maintaining detailed records of claims and ensure proper documentation for auditing purposes. Serve as a point of contact between the sales team, partners, and internal departments. You will utilize CRM to manage workflows, track orders, and support sales operations.

What the role entails:

Claims Processing

• Review, validate, and process customer claims in a timely and accurate manner
• Coordinate with internal departments (sales, finance, operations) to resolve discrepancies
• Follow up on outstanding claims to ensure resolution and customer satisfaction

Data Entry & Management

• Perform routine data audits to ensure consistency, completeness, and accuracy
• Update records in real time to support sales team visibility and decision-making
• Handle high-volume data entry while maintaining attention to detail

Daily Inventory & Special Pricing Processing

• Manage weekly inventory reporting
• Process special pricing requests, discounts, and promotional adjustments
• Ensure pricing accuracy across systems
• Collaborate with sales and pricing teams

Internal & External Communications

• Serve as a point of contact between sales teams, partners and internal departments
• Communicate inventory updates and issue resolutions clearly and professionally
• Respond promptly to inquiries from partners
• Support cross functional coordination internally and externally

Systems Processing & Basic Reporting

• Generate basic reports on sales activity, inventory levels and order claims auditing
• Ensure system data integrity and assist with process optimization initiatives

SKU Management

• Maintain and update SKU data, including product details, pricing, and availability
• Ensure accurate product classification and organization within systems
• Support new product setup and discontinuation processes

Requirements

What you’ll bring to the table:

• Bachelor's Degree in Business Administration, Business Analytics, Data Analytics, or a related field.
• Proficient in Excel (Pivot Tables, VLOOKUP, basic formulas, and data organization).
• Excellent bookkeeping and organizational skills.
• Ability to effectively solve issues and quickly address concerns.
• Ability to speak and write clearly and accurately.
• Knowledge of customer service principles and practices.
• Excellent attention to detail and multi-tasking capabilities.

Benefits

Salary range: $26-33/hour

• Free snacks and drinks
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401k funds
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events

What we’re all about:

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

Please, no third-party agency inquiries, and we are unable to offer visa sponsorships at this time.

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